LG Electronics has partnered with parcel locker service InPost UK, enabling its UK customers 24/7 access to more than 1,100 automated lockers for an easy and efficient way to collect and return mobile devices.
This latest service will help LG streamline its warranty repair service, making it more convenient for customers to send and return phones through InPost lockers. Situated in secure locations across the UK, InPost lockers can be found at convenient and accessible locations ranging from petrol stations to supermarkets.
Via the InPost partnership, post office queues and missed deliveries will be a thing of the past, with customers instead simply choosing the most conveniently located parcel locker, to be accessed at a time suitable to them. Once the device is collected and repaired, phone owners will receive a unique barcode via text or email, ensuring unauthorized third parties cannot gain access to their parcel. Instead fixed handsets are dropped to the same parcel locker, where it can be picked up hassle-free day or night, seven days a week.
Ian Caminsky, CEO at InPost UK, added: “Our partnership with LG Electronics is a great example of how we can work together with market-leading brands to support their service offering and, in doing so, increase customer satisfaction. Especially when things go wrong, e.g. when technical devices get damaged, companies have the opportunity to turn a negative into a positive by providing excellent and speedy customer service to rectify the problem. InPost offers the perfect return and delivery solutions to complement LG Electronics’ customer service thanks to its network of almost 1,100 lockers, all of which are accessible 24/7.”