Click & collect update (April 2016)

Original article:  Click & collect has become a prominent fixture for many multichannel retailers – in-store as well as using third-party lockers – and shopper awareness of it as a fulfilment option is high. If we look at how this translates to actual usage in the IMRG Capgemini Quarterly Benchmark, the share of total orders completed using click & collect for multichannel retailers has reached … Continue reading Click & collect update (April 2016)