The future of Click & Collect – can it survive?

CEO of innovative automated parcel locker provider InPost UK, Ian Caminsky, discusses what the future holds for Click and Collect. Gone are the days when in-store Click and Collect was considered a ‘nice-to-have’ by consumers when choosing their preferred online delivery method. Research from Barclays Retail has estimated that Click and Collect volumes will account for more than a third (34.5%) of all deliveries by 20181, due to the added levels of convenience provided by these services. My experience … Continue reading The future of Click & Collect – can it survive?

European retailers need Click&Collect to thrive

More than a third of UK-based Christmas Click&Collect shoppers encountered issues with their ‘Click&Collect’ orders, according to the second annual JDA/Centiro Christmas Customer Pulse report. In a statement issued today (11 January), JDA said: “33% of online Christmas shoppers stated they had experienced issues with their purchases (an increase of 31% from the previous year). Of those shoppers that had encountered any of the problems … Continue reading European retailers need Click&Collect to thrive

The top 10 e-commerce days of the holiday season

https://www.internetretailer.com/2016/01/11/top-10-e-commerce-days-holiday-season According to ComScore data, the sixth week of pre-Christmas sales starting from 6th December is the time when e-commerce expenditures are the highest, reaching nearly $10 billion. Following ComScore data which is specialised in measuring the online activity of consumers, Cyber Monday was the leading day in 2015 when it comes to the rate of daily e-commerce sales. The Monday after Thanksgiving has taken … Continue reading The top 10 e-commerce days of the holiday season

UK online spending rose by 11% to £114bn in 2015, and by 12% to £24bn over the Christmas period. Online parcel numbers also grew by 15.7%

Online sales over the Christmas period between November 1 and December 1 were estimated by IMRG and Capgemini to reach £24bn, 12% higher than the same time last year, and slightly ahead of the 2015 twelve month average of 11% which totaled £114bn. It is estimated by the IMRG Capgemini eRetail Sales Index that 27% of retail sales now take place online and in 2016 … Continue reading UK online spending rose by 11% to £114bn in 2015, and by 12% to £24bn over the Christmas period. Online parcel numbers also grew by 15.7%